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Refund and Returns Policy

Last updated: 30.08.2026

This Refund and Returns Policy applies to all services purchased from Company Lorem Name (“Leadora”, “we”, “us”) through www.leadoraweb.com. It forms part of our Terms of Service. Please read it before placing an order.

1. Nature of Our Services

Leadora provides digital marketing services — such as content writing, social media promotion, advertising campaigns, design and web development. These are custom services performed by our team and partners specifically for you. They are not physical goods and cannot be “returned” once work has been carried out. For this reason our refund rules differ from those of a typical online shop.

2. When You Can Request a Refund

Before work has started. If you change your mind before we have begun working on your order, you may request cancellation and a full refund. Work is considered started once we have assigned the order, requested materials from you, or begun production — typically within 24 hours of payment. Please contact us as soon as possible.

We cannot deliver the service. If we are unable to complete your order for reasons on our side (for example, the service is unavailable for your niche, platform or region), we will offer you a replacement service of equal value, store credit, or a full refund of the undelivered part — at your choice.

Service not delivered on time. If we fail to deliver within the estimated timeframe stated on the Site plus a reasonable grace period, and the delay was not caused by missing information or materials from your side, you may request a refund for the undelivered part of the order.

Duplicate or incorrect payment. If you were charged twice or for the wrong amount due to a technical error, contact us and we will refund the excess in full.

3. When Refunds Are Not Available

We do not issue refunds in the following cases:

  • the work has been completed and delivered as described on the Site;
  • you request a refund because the results (views, subscribers, followers, rankings, leads, sales or other metrics) did not meet your expectations — marketing outcomes are never guaranteed, as explained in our Terms of Service;
  • you did not provide the information, access or materials needed to complete the order, and the delay or non-delivery was caused by this;
  • your website, channel, account or content was changed, removed, restricted or banned by a third-party platform after the order was placed;
  • the order was cancelled or refused because the content violated our Terms of Service or the policies of the relevant platform;
  • you placed an order by mistake but work has already started;
  • promotional credits, bonuses, discounts or free deliverables — these have no cash value and are never refundable.

4. Revisions Instead of Refunds

If a delivered piece of work (an article, video, design, landing page, etc.) does not match the service description, we will fix it. Each service includes the number of revision rounds stated in its description. Revision requests must be sent within seven (7) days of delivery, with clear comments on what needs to be changed. After this period the deliverable is considered accepted.

Revisions cover corrections to bring the work in line with the original brief and service description. Changes to the brief itself, additional scope or new requirements are treated as a new order.

5. Partial Refunds

Where an order includes several deliverables or stages and only part of it has been completed, we may issue a partial refund for the portion that has not been delivered, less any costs already incurred with third-party partners. The amount is determined at our reasonable discretion based on the work performed.

6. How to Request a Refund

Send an email to support@leadoraweb.com with the subject “Refund request” and include:

  • your order number and the email address used at checkout;
  • the service concerned;
  • the reason for your request and, where relevant, supporting details or screenshots.

We will review your request and reply within five (5) business days. We may ask for additional information before making a decision.

7. Processing Approved Refunds

Approved refunds are issued to the original payment method through the same payment provider used at checkout. Depending on your bank or card issuer, the funds may take 5–14 business days to appear on your account. We cannot refund to a different card or account, and we do not refund in cash. Bank fees, currency conversion differences and payment provider charges are not refundable.

If you prefer, we can issue store credit instead of a refund. Store credit is valid for twelve (12) months and can be used for any service on the Site.

8. Chargebacks

Please contact us before opening a dispute or chargeback with your bank. We resolve the vast majority of issues directly and much faster. Chargebacks filed without first contacting us, or for orders that have been delivered as described, may result in suspension of your account and recovery of the disputed amount together with associated costs.

9. Consumer Rights

If you purchase our services as a consumer within the European Union, you may have statutory rights that cannot be limited by this Policy, including a 14-day right of withdrawal for distance contracts. Please note that by ordering a service and asking us to begin work immediately, you agree that the right of withdrawal is lost once the service has been fully performed, and that you will pay for the part of the service performed before you withdraw. Nothing in this Policy affects your mandatory rights under applicable law.

10. Changes to This Policy

We may update this Policy from time to time. The version in force is the one published on the Site at the time of your order.

11. Contact

Company Lorem Name
Company Ipsum Address
Registration number: 000001
Email: support@leadoraweb.com
Website: www.leadoraweb.com